Return and Refund Policy

Hello and thank you for being a part of the Krafti family! We appreciate your trust in us and are committed to providing you with the best shopping experience for all your needs.

Happiness Guaranteed

We want you to be thrilled with your purchase from Krafti. If, for any reason, you're not completely satisfied with your order, we're here to assist you with a smile.

Returns Made Easy

You have 30 days from the date of receiving your order to initiate a return. Your item should be unused, in its original condition, and in its original packaging. Don't forget to include your receipt or proof of purchase with your return.

A Refund with a Hug

Once we receive your returned item, our dedicated team will carefully inspect it. We'll then notify you of the status of your refund promptly. If your return meets our guidelines, we will initiate a refund to your original payment method. Your refund will be on its way to you in no time!

Shipping, Our Treat

We believe in transparency: you'll be responsible for the return shipping costs, but we'll cover the cost of shipping if we made an error with your order.

Got Questions?

If you have any questions about our return process or need guidance, please don't hesitate to reach out to our friendly customer support team via online chat. We're always here to help you.

Exchanges, Because We Care

Need to swap your item for something else? Not a problem! Simply follow our return process, and then place a new order for the item you desire.

Damaged or Defective Items

In the unlikely event that your order arrives damaged or defective, please reach out to us immediately. We're dedicated to resolving the issue swiftly, and your satisfaction is our priority.

Cancellations, Stress-Free

If you change your mind and wish to cancel an order, please contact us as soon as possible. We'll do our best to accommodate your request if we haven't already processed your order.

Policy Updates

To keep you informed, we may make occasional updates to this return and refund policy. Any changes will be posted here, and the revised policy will apply to all future purchases.

Thank you for choosing Krafti. Your support means the world to us, and we look forward to serving your creative needs with a warm smile!

Last Updated: 8/10/2023